Values

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Selling your home can be complicated, sometimes even frustrating. We want to make the experience as straightforward as possible for you. Mathesons - moving made easy. Here are 10 ways that we back up that promise.

1 We offer flexibility

You won't be locked into a lengthy exclusivity agreement when you appoint us on a sole agency basis. That means you have the flexibility to try other ways to sell your property if it doesn't work out with us. Having said that, more than 80% of our clients would either use us again, or recommend us to a friend.

2 We give prompt feedback

Naturally, once your property is on the market you want to know how well it's doing. So within 48 hours of every viewing we'll report back on what the potential buyer said.

3 We assign one person to you

As soon as an offer has been agreed, we'll assign a member of staff to co-ordinate everything to do with your sale. That means you'll always be dealing with the same person - someone who understands your circumstances.

4 We have more flexible opening hours

To ensure we are available when you need us, we now regularly extend our hours for evening viewings

5 We invest in learning

We're responsible for providing key information and advice to both vendors and buyers during the sales process. We now invest more than ever on continuous training, so you can be sure our staff really know what they're talking about.

6 We create informed buyers

The wrong kind of buyer can be frustrating and expensive, especially if a sale falls through. That's why we've created our 'Buyers' process explained', with advice on the sales process, the area and their responsibilities. By improving their understanding we're helping you to achieve a successful sale.

7 We get the details right

We want you to be totally happy with the way we're presenting your home. We also want to get it on the market as quickly as possible. So, we'll have full details of your property ready for you to check and approve within 48 hours of completing photography and floor plans.

8 We provide fast, accurate valuations

Our role is to maximise the value of your home, without giving you unrealistic expectations. That's why we've developed a highly accurate approach to valuations. Despite our thoroughness, we'll send you a written valuation within 48 hours of our assessment visit.

9 We give honest feedback

We will always let you know if we think there's a problem with your property, and we'll tell you immediately if a potential buyer has expressed reservations. So, even if it's the wallpaper you love so much that's putting people off, we'll tell you.

10 We are constantly trying to improve

We've put a new customer satisfaction programme in place. It provides vendors and buyers with simple ways to tell us how we're doing, such as comment forms and independent customer research. No estate agent can promise to get everything right every time, but listening to your feedback helps us to improve our customer satisfaction.